ALL Q&A FOR OUR BRIDES-TO-BE-TO-KNOW.
1. DO I NEED AN APPOINTMENT TO TRY ON DRESSES?
We prefer you to book an appointment for your consultation with us. This is to ensure that we can allocate enough time to look after you. We are the largest bridal store in New South Wales and we offer hundreds of styles to our customers. When you walk in, we may not be able to assist you and/or may offer a limited time which will not be enough to go through our four big showrooms.
2. ARE YOUR APPOINTMENTS FREE OF CHARGE?
To help our brides to find the perfect wedding dress, we have our bridal consultations free of charge.
3. WHAT IS YOUR PRICE RANGE?
We offer a variety of price ranges in our bridal store. We have different price ranges for ready-to-wear, made-to-measure and custom-made, or off-the-rack dresses, depending on what style of dress you’re looking for. Our prices start at $1200 and change depending on your requirements.
4. HOW MUCH TIME DOES IT TAKE TO MAKE MY DRESS?
All our made-to-measure gowns take up to 6 to 8 months and you need at least 3 to 4 weeks for your fittings (finalizing your gown in-house) and can pick up your dress prior to your wedding.
For custom-made gowns, we need 8 to 10 months to make your gown.
We always recommend our brides decide sooner to have enough time not to rush their perfect wedding dress!
5. CAN I STILL ORDER A MADE-TO-MEASURE GOWN IF MY WEDDING IS IN LESS THAN 6 MONTHS?
Yes, we can order your made-to-measure gown by making a priority order and ensuring that your gown arrives in time. However, we do need a minimum of 4 months for all priority orders, and an additional fee will occur.
6. WHAT SIZES ARE YOUR SAMPLE GOWNS IN-STORE?
We mostly have our sample gowns in sizes 10 to 14 (Australian) however we also offer dresses in all sizes between 2 to 30 (Australian), We have a great range of plus-size dresses and serve curvaceous brides in our level 2. Don’t worry, we will help you to try the dresses in the right sizes and styles so you will not need to visualize yourself in a bridal dress you will actually see the one on you 😊
7. AM I ALLOWED TO TAKE PHOTOS OF THE DRESS I’M TRYING ON?
No, we do not allow photos. We are the MASAL | Australian Premier Designer House and we carry our own styles under our international label. We are committed to helping our brides as much as possible.
8. CAN I REQUEST CHANGES TO THE GOWN I’VE CHOSEN?
Yes, there is a range of modifications we offer depending on the gown you choose. If you chose one of our styles to be made to measure for you, we generally can change the color, make it with or without sleeves, shorten and extend the train, change the back to be zipper or tie back, and so on.
In addition to that, if you book your custom-made bridal consultation, we go through everything in detail such as checking photos, styles, shapes, fabrics, laces, and beads together with our brides and start designing their dream gown with our stylist.
9. DO I PAY THE FULL AMOUNT UPFRONT WHEN ORDERING A DRESS?
When you order your made-to-measure or custom-made gown, you pay a deposit instead of paying it fully, The remaining amount is due in your first fitting when we are in the final stage of finalizing your gown.
If you purchase an off-the-rack gown, you can still pay a deposit however we require full payment to be able to start altering your gown if needed.
10. WILL I NEED ALTERATIONS WHEN I ORDER A MADE-TO-MEASURE DRESS?
Yes, we take your exact measurements and make your dress but you still may need minor alterations to be done in-house when we start finalizing your gown. A minimum of 6 to 8 months is required to make your made-to-measure wedding dress, you may change in size during the time so, there might be alterations and additional costs. If you know in advance that you will lose or gain weight, we can take your measurements slightly tighter or wider, but there still might be alteration fees on top. But don’t worry, we finalize all our gowns in-house and work until our brides are fully satisfied. In any case, we are still able to alter your dress and make it fit perfectly!
11. HOW MANY FITTING APPOINTMENTS WILL I HAVE?
We usually offer 2 fittings. We call them the first and final fittings. As soon as we are in the final stage of finalizing your gown and we have it in the bridal store, we call you and book you for your first fitting. You need to bring your wedding shoes (or heels of a similar height), and together we check the fit of the dress, length, etc. If any alteration is needed, we discuss that with you in detail during your first fitting. You can also order a bustle for your train at this stage if needed, which will be done in time for your final fitting.
The first two fitting appointments are free of charge. Additional fitting appointments which are optional are charged at $150 per appointment and are nonrefundable.
Please note: As we do not have dressmakers on the premises on the weekend, our bridal store is unable to accept fitting appointments on Saturdays and Sundays.
12. DO I HAVE TO SIGN A CONTRACT?
Yes. We always prefer to have a long-lasting and trusting relationship with our brides. A contract will help us achieve this by holding both TwoBirds Bridal store and our bride accountable for the agreement. We need to guarantee that we deliver your gown that matches the description in a timely manner before your wedding, while you promise that you’ll follow your order. It’s a win-win situation for us in the end!
13. WHAT IS YOUR CANCELLATION POLICY?
Since your custom-made or made-to-measure wedding gown is specially made according to your body measurements and/or specifications, we are unable to offer you a refund or exchange due to a change of mind or circumstances. Making changes after your order may occur a further costs and delays in the construction process of your gown. That is why we do not recommend making changes after your initial order. It is very important to be absolutely sure of the design and specifications before you place your order and sign the agreement.
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