FAQS
Welcome to Our Frequently Asked Questions Page
At TwoBirds Bridal, we understand that finding the perfect wedding dress is a significant part of your wedding planning journey. To assist you, we've compiled a list of the most commonly asked questions and provided detailed answers to help make your experience as smooth and enjoyable as possible. If you have any further questions, please don’t hesitate to contact us directly.
1. Do I need to book an appointment to try on wedding dresses?
Yes, we recommend booking an appointment to ensure that you receive the personalised attention you deserve. This allows us to dedicate one of our bridal consultants to guide you through our extensive collection and assist you in trying on dresses. Walk-ins are welcome; however, we may be unable to accommodate immediate fittings during busy periods.
2. What should I bring to my bridal appointment?
We suggest bringing the following items to your bridal appointment: a pair of shoes with a similar heel height to what you plan to wear on your wedding day, any specific undergarments you wish to wear, and pictures of dresses you admire. Additionally, feel free to bring along a few close friends or family members whose opinions you value.
3. What is your price range for wedding dresses?
Our wedding dress prices vary depending on the style and designer. Generally, our gowns start at $1,200 and can go up to $25,000 or more for custom designs or gowns from high-end designers like MASAL. We offer a range of prices to accommodate different budgets, ensuring every bride can find her dream dress.
4. How long does it take to receive my wedding dress?
The timeframe for receiving your wedding dress depends on whether it is made-to-measure, custom-made, or off-the-rack. Made-to-measure and custom-made gowns typically require 6 to 10 months to complete, while off-the-rack dresses are available for immediate purchase. We recommend ordering your dress at least 6 to 12 months before your wedding date to ensure ample time for fittings and alterations.
5. Can I customise my wedding dress?
Absolutely! We specialise in custom-made and made-to-measure gowns that can be tailored to your specific preferences. Whether you wish to alter a gown's color, add sleeves, adjust the train length, or modify the neckline, our team can accommodate most changes to make your gown uniquely yours.
6. What sizes are available in your store?
Our sample gowns range from Australian sizes 10 to 24. However, we can order dresses in all sizes from 2 to 30, ensuring we cater to brides of all body types. We also have a significant selection of plus-size dresses available, particularly in our dedicated plus-size range on level 2.
7. What is your cancellation policy?
Due to the custom nature of our wedding gowns, we are unable to offer refunds or exchanges for any gowns that are made-to-measure or custom-made. We encourage brides to be sure of their choice before placing an order. For off-the-rack purchases, any cancellations or changes might be subject to fees, depending on the timing and nature of the request.
8. Do you offer alterations?
Yes, we provide expert alterations to ensure your gown fits perfectly. Our in-house seamstresses are skilled in fine-tuning your dress to match your body beautifully. We typically schedule two fittings, with additional fittings available if necessary. Please note that alterations may incur additional costs.
9. What are your store hours, and where are you located?
Our store is open from 9:30 AM to 4:30 PM, Monday through Saturday, and from 10 AM to 4 PM on Sundays. We are closed on Tuesdays. We are located in Wetherill Park, Sydney. You can find our full address and directions on our Contact Us page on our website.
10. How can I prepare for my first fitting?
For your first fitting, it is essential to bring the shoes and undergarments you plan to wear on your wedding day. This helps in accurately tailoring the length and fit of your dress. It’s also helpful to come prepared with any questions or concerns you might have, as well as a clear idea of any adjustments you might want.
11. Can I take photos during my appointment?
Yes, you are welcome to take photos during your fitting. We understand that choosing a wedding dress is a significant decision, and having photos can help you decide and share the experience with friends and family who may not be present.
Conclusion
At TwoBirds Bridal, we are committed to making your wedding dress shopping experience as delightful and stress-free as possible. Our team is dedicated to helping you find the perfect dress that not only fits your body but also your vision of your big day. If your question wasn’t covered in this FAQ, please reach out to us directly—we are here to help in any way we can.
